Vulnerable customers

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We’re here to help

Sutton Decentralised Energy Network wants to protect its vulnerable customers and offer appropriate support.

To help and support our customers we maintain a Priority Services Register (PSR) that records customers who have informed us that they are vulnerable, what their specific needs are, and what we can do the help.

Please find our policy on Helping our Vulnerable Customers here. This is also available (both in hard copy or electronically) upon request via:

Letter to SDEN, Civic Centre, St. Nicholas Way, Sutton, England, SM1 1EA

Phone 020 8770 4852, lines open Monday to Friday, 9am to 5pm

Or email to