Ways To Get In Contact With SDEN?

If you have any questions that you would like us to answer or an issue you would like to let us know about please contact us. Our Hours of Operation for all non Emergency issues are:

To speak to one of our customer representatives please contact us

  •    Monday to Friday 9am to 5pm excluding bank holidays at 020 8770 4852

You can also send us an email to the following address:

Out of Hours Emergency Contact Number

For emergencies outside of Monday to Friday 9am to 5pm or on bank holidays please call 033 0058 0138.

This number is for Veolia, our Operations and Maintenance contractor. Veolia conduct all necessary checks, repairs, and maintenance on the equipment, while also managing customer service out of hours.

Comments and complaints

In spite of our best efforts to provide a quality service at all times there may be occasions when the service provided does not meet the standards that we set for ourselves or that you might expect from us. We have therefore established a simple and effective complaints procedure so that problems can be resolved quickly and efficiently and to your entire satisfaction.

If you have any complaints, please contact us at complaints@sden.org.uk

A Service Period is a Calendar Year as defined in your residential supply agreement.

If you are not satisfied with the response, please contact the SDEN Managing Director Amanda Cherrington at amanda.cherrington@sden.org.uk.

If you are still unsatisfied, you are entitled to make a complaint at the Local Government Ombudsman.